PROFESSIONAL EXPERIENCE
Experience Across Payments, Supply Chain & Operations
My background spans payments infrastructure, supply chain operations, vendor management, and data analytics. Across roles at FreedomPay, Global Pursuit, and Comcast, I have worked on the operational systems that help products reach customers, merchants remain enabled, vendors perform effectively, and teams make better decisions through data.
I am most interested in work where operations, technology, and business strategy intersect—particularly in payments, fintech, financial infrastructure, global commerce, and complex operational environments.
2,000+ Global Merchant Environments
20+ Vendor Ecosystem
40 Hours/Week Reporting Workload Reduced
99%+ Repair SLA Performance
Current Experience
Supply Chain Analyst II
FreedomPay
Philadelphia, PA | August 2025 – Present
Supply Chain Analyst I
FreedomPay
Philadelphia, PA | October 2022 – July 2025
At FreedomPay, I support payment infrastructure through merchant device deployment, inventory management, vendor coordination, and transaction enablement across more than 2,000 global merchant environments and 20+ vendors. My work connects supply chain operations with the needs of merchant payment ecosystems, helping improve reliability, reporting visibility, and operational performance.
- Support device deployment, inventory management, and transaction enablement across global merchant environments and vendor networks.
- Partner with stakeholders and third-party providers to analyze merchant POS device supply chain issues and implement process improvements.
- Coordinate forecasting, technical requirements, and procurement across finance, sales, and product teams.
- Managed a cross-departmental initiative to integrate supply chain data into a Snowflake-powered client portal, enabling self-service reporting and reducing team workload by approximately 40 hours per week.
- Improved hardware replacement and repair workflows with OEM partners, supporting repair SLA performance exceeding 99%.
- Developed vendor performance scorecards using measures including order cycle time, accuracy, SLA adherence, fulfillment rates, defect rates, repair turnaround, and pricing.
- Established reverse logistics capabilities across the UK, EU, Caribbean, Mexico, Hong Kong, and Australia.
- Supported customer return and replacement workflows through Zendesk and offshore operational coordination.
Earlier Experience
E-commerce Operations Manager
Global Pursuit
Delray Beach, FL | October 2021 – October 2022
Managed e-commerce and operational initiatives involving inventory availability, fulfillment, digital analytics, and omnichannel operations.
- Improved supply chain and vendor API integrations, increasing online inventory availability by 25%.
- Used SEMrush, Retail Pro, and Google Analytics to support market analysis and targeted digital marketing, contributing to a 50% increase in site traffic.
- Developed an omnichannel strategy connecting in-store and online data for demand forecasting.
- Managed daily operations for a five-member team.
Manufacturing Engineer, Data Analytics
Comcast
Philadelphia, PA | November 2018 – October 2020
Worked within deployment engineering and technical operations, supporting third-party repair, refurbishment, warehouse processing, and redeployment operations for returned devices.
- Supported technical supply chain operations involving repair, refurbishment, and redeployment of returned devices.
- Conducted data quality and operational efficiency work using Oracle SQL Developer, Excel, and Tableau, supporting warehouse processing accuracy goals of 95%.
- Created a warehouse inventory processing overview report used by more than 80 stakeholders, including senior management.
- Led a three-person project team that developed Python scripts reducing report production time from five days to one day.
Capabilities Developed Across My Career
Payments & Merchant Infrastructure
Supply Chain & Vendor Operations
- Merchant payment ecosystems
- POS/device enablement
- Transaction enablement support
- Cross-border FX familiarity
- Operational reliability
- Vendor management
- Procurement and forecasting alignment
- Inventory control
- Reverse logistics
- SLA performance and OEM coordination
Analytics & Reporting
Cross-Functional Execution
- Excel
- Tableau
- SQL
- Oracle NetSuite
- SAP ERP
- Google Analytics
- KPI and scorecard development
- Process documentation
- Stakeholder coordination
- Performance improvement
- Technical and operational requirements
- Lean Six Sigma methods
Selected Impact
2,000+
Global merchant environments supported through payment infrastructure and device enablement work at FreedomPay.
20+
Vendors involved in operational support, performance measurement, deployment, and coordination.
~40 Hours / Week
Team workload reduction enabled through a Snowflake-powered customer self-service reporting initiative.
99%+
Repair SLA performance achieved through improved replacement and OEM repair processes.
80+
Comcast stakeholders reached through a warehouse inventory processing overview report.
5 Days to 1 Day
Reduction in report production time through Python-script automation during my work at Comcast.
Education & Certifications
Education
Certifications & Additional Education
B.S., Business Administration — Supply Chain Management
Auburn University | 2018
Lean Six Sigma Green Belt — Management & Strategy Institute | 2019
Mini-MBA: Digital Marketing — Rutgers University | 2021
Blockchain Basics — University at Buffalo | 2025
Interested in Connecting?
I’m interested in opportunities where payments, operations, analytics, supply chain, and financial infrastructure intersect. For professional opportunities or conversations about my background, please reach out or connect with me on LinkedIn.